Return Eligibility Only unused, uninstalled, and in original packaging are eligible for return. All accessories must be intact. Returns must be made within 30 days of receipt. Returns received after this time will not be accepted. Return Process Please contact our Customer Service team to obtain a Return Authorization before requesting a return. Unauthorized returns will not be accepted. After receiving the Return Authorization number, please pack the product in appropriate packaging materials to ensure that it will not be damaged during transportation. We recommend using the original packaging materials. Please include the following information in the return package: order number, date of purchase, contact information, and reason for return. You are responsible for the return shipping costs. We recommend using a trackable mailing service and purchasing appropriate shipping insurance to prevent loss or damage during transportation. Refund Processing Once we receive your returned product and confirm that it is eligible for return, we will process the refund as soon as possible. The refund will be made to the original payment method. Please note that refund processing may take several business days, depending on your bank or payment gateway. If your refund request is not approved, we will contact you to explain the specific reasons and try to help resolve the problem. Uninstalled products Uninstalled tile products that are found to have quality problems before use may be returned or replaced under the warranty terms. Please contact our customer service team for more information. Special orders Customized or special specifications of tiles may not be returned or refunded. Please consult our customer service team for specific circumstances. Shipping damage If the product you received is damaged during transportation, please contact us immediately upon signing for it and take photos as evidence if possible. We will assist you in processing the shipping insurance claim. Contact information If you have any questions or need further assistance, please feel free to contact our customer service team. Other considerations We reserve the right to adjust and modify this refund and return policy at any time without prior notice.
